Terms & Conditions
Terms & Conditions
1. The instructor will deliver driving lessons at the agreed price to the pupil for the duration agreed between the pupil and the instructor. If the pupil is located in an area that they would be unable to drive in, until sufficiently skilled, the instructor will drive to a suitable area during the agreed time of the lesson. As soon as the pupil is able to drive safely within the area the instructor will allow them to do so.
2. All payments for the lessons must be paid at the beginning of the lesson or in advance. Payment in advance can be made in cheque form but no lessons will be delivered until the cheque has cleared. Payments at the beginning of the lesson should be made in cash. The instructor has the right to cancel the lesson and bill the pupil if payment is not made at the beginning of or prior to the lesson. Any advance payments can only be returned if we cannot deliver the paid for lessons, or you have a genuine reason for cancelling a booking.
3. Lessons will consist of a briefing, where the pupil will be told what skills/knowledge they will be learning and then a practical driving section. There will also be a plenary at the end to discuss progress made and future skills that will be looked at next time. This will be conducted during the booked time.
4. The instructor can cancel or rearrange the lesson(s) at any time. However, usually a minimum of 24 hour’s notice will be given unless this is unavoidable due to unforeseen circumstances, such as breakdowns, accidents, traffic problems or acts of God.
5. The pupil may cancel/rearrange lessons only with the instructor and with at least 24 hours' notice. Failure to give notice will result in charges for the lesson cancelled. Any cancellations to lessons made when a practical driving test is booked may result in the test having to be moved. Regular cancellations may result in permanent removal of services. Any payments for cancelled lessons not received before a practical car test may result in services or car use for test being removed.
6. The instructor has the right to refuse the use of the car for any test if the instructor feels the pupil is not sufficiently competent to pass the test and may be a danger to themselves or other road users. The instructor must be consulted before booking a practical driving test, otherwise we cannot guarantee the use of the driving school car. We can book tests on the client’s behalf if the payment is made in advance.
7. The starter discount scheme for ‘new drivers’ for a reduced price is only available to persons who have never driven before and must be taken as a minimum of 2 hours lessons. If a person books this or uses a Gift Card and has clearly driven before, the usual lesson rate applies and will be charged. If the pupil offers a Gift Card, the difference between the cost of the Gift Card and the usual rate will be charged. Recommendations – Pupils who recommend a ‘friend’ will receive a 1 hour free lesson, once the ‘friend’ has received four hours tuition. People who recommend a ‘friend’ will only receive their reward once the ‘friend’ has received 10 hours full rate paid tuition.
8. The car may be hired for a practical driving test and will be 'fit for purpose'. If however during the test the car develops any fault, Coady's Driving School will not be liable for the termination of the test or any future test fees. If the car is deemed ‘not fit for purpose’ by the examiner at the start of the practical driving test, we will refund the test fees. If you book your test without consultation with us and cannot cancel it/rearrange it and we cannot supply the car, we cannot be held liable for costs. To use the car for a practical driving test you must also book an hour lesson prior to the test and one hour for the test. Total charge will be equivalent to a ‘two hour’ lesson.
9. Gift Cards can only be used for their face value and by the person named on the Gift Card, and no cash refund will be given. All cards must be presented within 6 months of purchase. All persons using the Gift Card must hold a valid licence (or provisional licence) that can be used in the UK.
10. Services and concessions can be refused at the instructor's discretion.
11. It is your responsibility to inform the instructor of any health issues, licence suspension or change of circumstances and we cannot be held responsible for any factors arising out of not informing Coady's Driving School of any of the above.
12. Any written comments given to Coady's Driving School, may be used for publicity purposes. Photos may also be used by verbal/written agreement.
13. Complaints – all complaints must be made in writing and within 7 days of any issue/concern. All complaints will be dealt with fairly and a written response will be given within 7 days of receipt. If you are not satisfied with the findings of the complaint you may contact the DSA to investigate the matter independently.
14. Coady’s Driving School agree to abide by the Driving Standards Agency’s Code of Practice.
15. By booking and using services provided by Coady's Driving School you are agreeing to be bound by these terms and conditions.
CODE OF PRACTICE for Approved Driving Instructors
This code is endorsed by the driving instruction industry
A driving instructor who gives lessons in a motor car in return for payment must be on the "Register of Approved Driving Instructors" (ADIs). To gain entry to the register prospective instructors need to pass a series of examinations administered by the Driving Standards Agency (DSA). People training to qualify as ADIs who have part completed the examinations can obtain from the Agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, ADIs are regularly tested by DSA to check their continued ability to give instruction to an acceptable standard.
DSA and the driving instruction industry place great emphasis on professional standards and business ethics. The code of practice set out in this leaflet has been agreed between DSA and the main bodies representing ADIs; it is a framework within which all instructors should operate.
• The instructor will at all times behave in a professional manner towards clients.
• Clients will be treated with respect and consideration.
• The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.
• Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination
• The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.
• The instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include
• legal identity of the school! instructor with full address and telephone number at which the instructor or his/her representative can be contacted
• the price and duration of lessons
• the price and conditions for use of a driving school car for the practical driving test
• the terms under which cancellation by either party may take place
• procedure for complaints.
• The instructor should check a client's entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.
• Instructors will advise clients when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of clients' potential for achieving the driving test pass standard. The instructor will not cancel or re-arrange a driving test without the client's agreement. In the event of the instructor's decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DSA test fee.
• The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according to DSA's recommened syllabus.
• The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority.
• Advertising that refers to clients' pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.
• Complaints by clients should be made in the first instance to the driving instructor/driving school/contractor following the complaints procedure issued.
• Failing agreement or settlement of a dispute reference may be made to DSA’s Registrar of Aproved Driving Instructors who will consider the matter and advise accordingly.
• Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter should be reffered to the courts or other statutory body to be determined.
For further information or advice write to: The ADI Registrar, Driving Standards Agency, AddressThe Axis Building, 112 Upper Parliament Street, Nottingham, NG1 6LP
: Email: ADIReg@dsa.gsi.gov.uk